We will never try to make money by charging you excess shipping fees, we think the flat rate shipping is a great way to do this, but if your items are over 12 lbs or require express shipping we will need to charge you actual shipping costs, which we won't do without contacting you first. Unfortunately, we do not ship glass unless it is a special request.Orders received before 2pm. ship sameday. After 2pm. order will ship the next business day.Orders received after 2pm on Fri. will ship on Mon. Orders from Alaska and Hawaii will be charged exact shipping fees. 

Recycled Shipping Material

We try to use all recycled material and supplies from our store to pack and ship your items.  We got tired of ordering new boxes only to throw away perfectly usuable boxes.  If you have any questions about our shipping recycling program please contact us here at: fermentationtrap@fermentationtrap.com

Shipping and Handling Rates

Your shipping and handling charges are a flat rate: Ground: $8.99 or  Express: $18.99 (for envelope flat rate only - all others will be charged exact express shipping rates from FEDEX).  We will never try to make money by charging you excess shipping fees, we think the flat rate shipping is a great way to do this, but if your items are over 12 lbs we will charge you actual shipping costs, but not without contacting you first. Bulky items such as wine kits,sacks of grain,and multiple item purchases are subject to exact shipping charges based on the weight of the package.

Orders over 12 lbs will be the actual cost of shipping through the selected option. We won't rip you off on shipping and we'll get an authorization based on the actual cost of shipping before sending out your items. If there is ever a problem with shipping please email us at fermentationtrap@fermenationtrap.com.

Tracking Numbers

Fermentation Trap ships orders through either United States Postal Service (USPS) or Federal Express (Fedex). You will receive an email from us with a tracking number for your convenience. If you do not receive one, please email us at fermentationtrap@fermentationtrap.com or call us at (434) 985-2192 or fax us at (434) 985-2212.  Please allow 2-3 days or 1-2 weeks depending on the availability of the item to receive the tracking number. 

Exceptions

Liquid Yeast will only be shipped Express at $18.99.  We can not guarantee this product as it is difficult to predict the shipping process. 

Order Processing

Please allow 2-3 business days or 1-2 weeks depending on the availability of the item for the shipment of the product (provided the product is not backordered). After that we ship the product using the method you selected in Checkout. It normally takes between 3-10 days to reach the customer's shipping address, depending on the shipping option selected. Business days include days from Monday - Friday.

Backordered Products

We try to maintain as much stock as possible of all products at our store but in the event of short supply or high demand of any particular product, it may be backordered. In that case our sales department will let our customers know the status of their product and possible shipment time. The customer will then decide whether he/she wishes to wait for the product or re-order in future.

Bulk Orders

If you would like to order bulk volume (i.e. 50 units or above) for any product then please contact our sales team giving your contact information (including phone and email). Our sales team will then contact you and give details on discounts and shipment, please contact us for shipping rates at fermentationtrap@fermentationtrap.com

Incorrect Shipping Address

Please take time to enter your shipping address correctly. We also email you the receipt of the order you have purchased. The receipt contains the shipping address you have entered on the website. If you feel that you have entered any information incorrectly please let us know within 48 hours by emailing or calling us. You will not be charged anything extra. However, if the order is shipped (with incorrect shipping address) through USPS or FEDEX you will have to pay extra to reship to your correct shipping address as we have to pay that money to FEDEX.

Incomplete/Partial Orders Shipment

Fermentation Trap can split your order depending on your selection during checkout (a split shipment order is any order in which back ordered items are shipped separately as the items become available). In case of split-ship order, we'll immediately process and ship the in-stock items, and send the on-order items separately when they're available. In these cases, you are required to pay additional shipment fees to ship the items which become available later on. The amount to be paid will be communicated by our sales team.

Order Cancellation

If you wish to cancel your order, please email us immediately at fermentationtrap@fermentationtrap.com  Please write your order code in the email so that we are able to expedite the process. Please note that if your order has been shipped and you wish to cancel the order then you will ONLY be refunded product amount (minus the 15% re-stocking fee) and tax (if applicable). You will NOT be refunded the shipping amount as we have to pay that amount to Fedex. You will ALSO have to bear shipping charges of returning the product to us in its unused condition. If the product has been used, opened or tampered in any way then you will NOT be refunded any amount for that product as we do not provide any warranty for that product. However, if your product has NOT been shipped then you will be refunded complete product amount, tax amount (if applicable) and shipping amount. If you have any other questions, please contact us.